Submitting A Support Ticket

Log into the IAM Portal: Navigate to the "Support" section in the user interface.
Click on 'Submit a Ticket': Look for the “Create Ticket” button.

Subject: Provide a brief description of the issue (e.g., "Unable to configure MFA").
Description: Enter detailed information about the issue, including steps to reproduce it, error messages, or screenshots.
Priority: Select the priority level based on the impact on your work (e.g., low, medium, high, urgent).
Attachments: Attach any relevant files, such as screenshots or log files.

Submit the Ticket: Once all required fields are filled in, click "Save." You will receive a confirmation email with the ticket number and details.