Contacting Support

Accessing the Knowledge Base

The IAM solution provides a comprehensive knowledge base where users can find answers to common questions, troubleshooting guides, and detailed documentation on the system’s features.

How to Access:

Log into the IAM portal.
Navigate to the "Need Help?" section, usually found in the top right corner.
Click to browse articles, FAQs, and guides categorized by topics (e.g., user management, MFA setup, SSO configuration).
Use the search bar to find specific solutions based on keywords related to your issue (e.g., “reset password,” “SAML configuration”).

Reaching Technical Support

If you cannot resolve your issue through the knowledge base, our technical support team is available to assist you.

Methods to Contact Support:

Email Support:

Send an email to: [email protected] describing your issue in detail, including relevant screenshots or error messages.
A support ticket will automatically be created, and you will receive a confirmation email.

Phone Support:

Call our dedicated support hotline at: +234 9032293077. Please have your user ID and a description of the problem ready when you call.