Privacy Policy

Effective Date: March 2025

Last Updated: 24th February 2025

1. Introduction

Seamfix Limited ("the Company," "we," "our," or "us") is the sole owner of the domain https://www.seamfix.com and its associated software/application, including the Fixiam solution. This policy has been established for users of the Fixiam solution (“user(s)”, “you”, “your”, “yourself”, or “customer”) since your privacy is important to us and so is being transparent about the information that we collect and process.

Seamfix is committed to protecting the privacy and security of our users in line with global privacy and data protection best practices. We never sell your Personal Information and we carry out Processing of your personal information in accordance with the EU General Data protection regulation (GDPR), Nigeria Data protection Act (NDPA), Uganda Data Protection and Privacy Act (DPPA) 2019, and U.A.E Personal Data Protection Law (PDPL) 2021.

This policy covers the personal information/personal data that is collected directly from you by Fixiam or information that is shared with us by our customers (your employer) as you sign up to use our service or interact with the Fixiam solution (the Service).

Subject to you “unconditionally” accepting this Privacy Policy and the Terms of Use, as well as other relevant and applicable rules set forth within Fixiam, Seamfix shall provide you access to the solution, availing you of its services.

2. What is Personal Information?

With regards to this Privacy Policy, “personal information” or "personal data", for the purpose of better understanding, shall be defined as:

• Any information relating to an identified or identifiable natural person (Referred to as “Data Subject”); wherein an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
• Any data or information uploaded, displayed, linked, saved, shared, communicated, updated, or transmitted by you through the Service, including your biodata, activity logs, portrait, and fingerprint.Seamfix enables users to have control over their personal information, and we also provide control mechanisms that allow you to access, retrieve, and rectify inaccuracies in your personal data.

3. Information We Collect:

We collect information about you as provided by your employer or when you provide it to us by signing up for the Service. We may also collect other types of data to provide and improve our Fixiam services.

We collect your full name, email address, phone number, house address, gender, biometric details, and employment details when you onboard the platform. We also collect authentication credentials, which include passwords and multi-factor authentication details, as well as usage data, such as actions/activities performed on the platform.

Other information that we may collect automatically as you use the service include device information, timestamps, access logs, and your IP address All information collected will be used to operate, deliver, improve, manage, and customize for your benefit and in your interest. Some personal data may be used to improve the accuracy and functionality of our AI-driven features, and we may retain certain data to facilitate potential future services offered directly to onboarded users.

Information from Third-Party SourcesIntegration with employers’ corporate directories (e.g., Active Directory or cloud identity providers)Federated login details from third-party authentication providers (e.g., Google, Microsoft, etc.)

4. How We Use Your Information:

We use your information to:

• Authenticate users and manage access permissions
• Monitor and enhance security, including security threat detection and prevention
• Improve system performance and usability
• Provide support and troubleshooting
• Train AI models to enhance authentication and security measures

We do not share, sell, or rent out your personal data to any vendor, subsidiary, or affiliate. All personal data provided to us remains within the Fixiam system, with adequate protection measures ensured.

We may occasionally use your personal information to send you emails about service updates, changes to our Privacy Policy, updates to our Terms of Use, or if we develop additional features that may be in your legitimate interest.

You are entitled to opt-out from some of these purposes of use on the Fixiam Privacy Center or by contacting our support team at [email protected].

5. Legal Basis for Processing:

Our data processing activities are based on multiple legal grounds. When a client (your employer) provides personal data to facilitate identity access management, our processing is based on contractual obligations. On the other hand, processing for fraud detection, security enhancement, and service improvement is justified by our legitimate interest in maintaining a secure and efficient system.

However, in cases where we use certain personal data for AI model training or future service offerings, we rely on your consent as a user. Additionally, we may process data to comply with applicable legal and regulatory requirements.

6. Data Security Measures:

We have implemented rigorous security measures to safeguard personal data against unauthorized access, alteration, or misuse. Sensitive data, including biometric identifiers, is encrypted end-to-end using industry-standard security protocols. We also enforced role-based access controls (RBAC) and multi-factor authentication mechanisms to ensure that only authorized personnel have access to sensitive data.

Continuous monitoring using AI-driven analytical models help the solution detect and respond to security threats and anomalies in real time. Our infrastructure is regularly updated and audited to maintain compliance with industry best practices and data protection regulatory requirements.

7. Data Retention and Storage:

Personal data collected through our Solution is retained only for as long as necessary, in line with our contractual obligation, and to fulfill the purposes outlined in this policy. Retention periods may vary depending on the nature of the data and regulatory requirements. Biometric data, such as fingerprint and portrait captures, is stored using industry-standard encryption methods and is deleted once it is no longer required for authentication or security purposes. Access credentials and behavioral analytics data are periodically reviewed and purged to minimize data retention risks, as appropriate.

We ensure that all stored data is secured through robust encryption protocols and access controls. Upon termination of engagement with a client, we follow strict data deletion protocols.

8. Data Sharing and Disclosure:

While we engage third-party service providers for data hosting, we do not sell personal data to third parties. Additionally, these service providers operate under strict data protection agreements to ensure compliance with global privacy and data protection best practices. Note that if required by law, we may disclose personal data to regulatory authorities or law enforcement agencies. Where users have given explicit consent, we may use their data for additional services and future product offerings.

9. Your Rights and Choices:

You have the right to access, update, and rectify your personal data at any time. Additionally, you also have the right to object to certain personal data processing or request restrictions on how your personal information is used. You also have a right to lodge a complaint with applicable supervisory authorities if you feel unsatisfied with how your personal data or concerns are handled.

Fixiam users also have the right to data portability, allowing them to receive a structured copy of their data for use with another service. If consent has been provided for optional data processing activities, users have the right to withdraw that consent at any time. For further clarity on how you can exercise any of these rights, you can contact our Data Protection Officer (DPO) at [email protected].

10. International Data Transfers:

We recognize the importance of ensuring the lawful and secure transfer of personal data across jurisdictions. When transferring personal data outside the country of origin, we comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), Nigeria Data Protection Act (NDPA), Uganda Data Protection and Privacy Act (DPPA) 2019, and the U.A.E Personal Data Protection Law (PDPL) 2021.

Personal data transferred internationally is protected through established legal mechanisms including Standard Contractual Clauses (SCCs), Data Processing Agreements, and other approved safeguards to ensure compliance with applicable laws. We ensure that all third-party service providers handling personal data meet stringent data protection standards and implement industry best practices in data security.

Additionally, where required, we obtain explicit user consent before transferring personal data across jurisdictions. We conduct regular assessments of our data transfer mechanisms to ensure ongoing compliance with evolving regulatory requirements and maintain robust security protocols to safeguard data integrity, confidentiality, and availability.

For further details on our international data transfer practices, please contact our Data Protection Officer (DPO) at [email protected].

11. Policy Updates and Notifications:

We are dedicated to maintaining transparency and keeping you informed about how your information is handled. Our Privacy Policy may be updated from time to time to reflect changes in our data processing practices, legal requirements, or to address client and user feedback.

Any significant changes will be communicated to Clients and Users via email or through the Solution. Furthermore, the “Last Modified” date at the top of this page indicates the latest revision. Continued use of our services following such updates constitutes acceptance of the revised Privacy Policy.

For significant changes that may impact your rights or the way we process your information, we will provide a detailed summary of the changes along with the updated Privacy Policy. This summary will be easily accessible to help you understand the nature of the modifications.

12.Questions, Suggestions, and Complaints:

If you have any questions, suggestions, or concerns about the Privacy Policy or its updates, do not hesitate to contact our Data Protection Officer (DPO) at [email protected].Other Contact Information:

• Seamfix Nigeria: Phone number – +234-1-342-9192 Or visit us at Seamfix Nigeria Limited, 1st Floor, Leasing House, C & I Leasing Drive, Off Bisola Durosinmi Etti Drive, Off Admiralty Way, Lekki Phase 1, Lagos, Nigeria.
• Seamfix UK: Phone number – +44 7756 238056 Or visit us at Arena Business Centre, 100 Berkshire Place, Wharfedale Road, Winnersh, RG41 5RD.
• Seamfix Uganda: Phone number – +234 9032293077 Or visit us at Plot 31 Ntinda – Kisaasi Road, Ntinda Shopping Complex, Block B, 3rd Floor, Kampala.
• Seamfix UAE: Phone number – +971 50 112 6152, 043 301 101 Or visit us at Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates.
• Seamfix USA: Phone Number - +44 7756 238056 or visit us at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex.