Approval Workflows and Handling Access Requests

Notification of Access Request

• When a user submits an access request for a specific application, the designated approver (e.g., admin, manager, or application owner) will receive a notification via email and the Fixiam dashboard.
• The request will appear in the Pending Requests section of the dashboard.

Reviewing the Access Request

• As the approver, log in to the Fixiam portal and navigate to the Apps Requests section.
• You will see a list of all access requests, including details such as:
• User Name: The name of the user requesting access.
• Requested Application: The name of the application for which access is being requested.
• Reason for Request: The justification provided by the user for needing access.
• Request Urgency: The urgency level indicated by the user.

Evaluate the Request

• Review the user’s request details, considering the business need, the sensitivity of the application, and the user’s role in the organization.
• Check the user's current access permissions to avoid granting duplicate or unnecessary access.

Approval or Denial of Access

• Based on your evaluation, select one of the following actions:
• Approve: Grant the user access to the application. The user will be automatically notified of the approval.
• Deny: Reject the request. Optionally, provide a reason for the denial, which will be sent to the user.

Post-Approval Access Provisioning

• Once the access request is approved, the Fixiam system will automatically provision the necessary permissions for the user.
• The user will be notified and can immediately access the application.