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Quick Start

For New Users

  1. Reset Your Password: Since this is your first time logging in, you'll need to set your password
  2. Access the Login Page: Navigate to the IAM solution's login page using the provided URL (e.g., https://yourcompany-iam.seamfix.com).

  1. Initiate Password Reset:
  • Enter your registered email address in the provided field.
  • Enter the password that was sent in the welcome email that was sent
  • The system will prompt you to change your password
  • Enter your new password, making sure it meets the security requirements (e.g., minimum length, use of special characters).
  • Confirm the new password and click “Submit.”
  1. Log In with New Password: Return to the login page, enter your email and new password, then click “Log In.”
  2. Complete Your Demographic Details: After resetting your password, you’ll be prompted to complete your demographic details.
  3. Access the Demographics Page: Once logged in, the system will automatically redirect you to the demographic information page.
  4. Fill Out Required Fields:

Enter your personal information, such as:

  • Full Name

  • Date of Birth

  • Contact Number

  • Department/Role (if applicable)

  • Address (optional)

  1. Verify Information: Double-check that all the information is correct and complete.
  2. Click “Save” or “Next” to proceed.
  1. Connect Google Authenticator: To enhance security, you’ll need to set up Multi-Factor Authentication (MFA) using Google Authenticator.
  2. Access the MFA Setup: After saving your demographic details, the system will prompt you to set up MFA.
  3. Download Google Authenticator App: If you haven’t already, download the Google Authenticator app from the Apple App Store or Google Play Store on your mobile device.
  4. Scan the QR Code
  • The system will display a QR code on your screen.
  • Open the Google Authenticator app on your phone, tap the “+” button, and select “Scan a QR code.”
  • Scan the QR code displayed on your computer screen.
  • Enter the Authentication Code:
  • Google Authenticator will generate a 6-digit code.
  • Enter this code into the designated field on the IAM setup page and click “Verify.”
  1. Confirmation:
  • Once the code is verified, Google Authenticator will be successfully linked to your account.
  • You will be redirected to the next setup step.

  1. Onboard Your Biometrics (Face and Finger): Finally, you’ll need to onboard your biometrics to complete your security profile.
  1. Face Biometrics:
  • Access Face Biometrics Setup:
  • The system will prompt you to start the facial recognition setup.
  • Ensure your camera is enabled and accessible by the browser.
  • Capture Face Image:
  • Position your face within the frame shown on the screen.
  • Follow any on-screen instructions to adjust your position (e.g., “Move closer,” “Look straight ahead”).
  • When your face is properly aligned, the system will automatically capture your image.
  • Confirm Face Biometrics:
  • Review the captured image and confirm if it’s clear and accurate.
  • Click “Save” or “Next” to proceed.
  1. Fingerprint Biometrics:
  • Access Fingerprint Setup:
  • The system will now guide you to set up your fingerprint biometrics.
  • Ensure that your device is equipped with a fingerprint scanner (typically external devices).
  • Scan Your Fingerprints:
  • Place your finger on the scanner as prompted by the system.
  • Follow the on-screen instructions to lift and replace your finger multiple times to capture different angles.
  • Confirm Fingerprint Biometrics:
  • Once your fingerprints are successfully captured, confirm the accuracy.
  • Click “Save” to complete the setup.
  • Complete Setup
  • Once all the steps are completed:
  1. Final Review:
  • The system may present a summary of your setup, including MFA, biometrics, and personal details.
  • Review everything to ensure accuracy.
  1. Access the Dashboard:
  • Click “Finish” to access the main dashboard of the IAM solution, where you can begin using the system’s features.

If you encounter any issues during setup, reach out to your IT support team for assistance.


For Returning Users

  1. Access the Login Page: Open your web browser and navigate to the Fixiam solution's login page. This URL is typically provided by your system administrator or IT department (e.g., https://yourcompany-iam.seamfix.com).
  2. Enter Your Credentials:
  • On the login page, you will see fields for entering your email and password.
  • Enter the email address associated with your account.
  • Type in your password. If you forget your password, click the “Forgot Password?” link to initiate the password recovery process.
  1. Multi-Factor Authentication (MFA) (if enabled):
  • If Multi-Factor Authentication (MFA) is enabled for your account, you will be prompted to complete an additional verification step.
  • Depending on your organization’s configuration, this could be entering a code using Google Authenticator or providing you biometrics.
  • Complete the MFA step by following the on-screen instructions.
  1. Click “Sign In”:
  • After entering your credentials (and completing MFA, if required), click the “Sign In” button.
  • If your credentials are correct, you will be directed to the dashboard or homepage of the IAM solution.

Troubleshooting Login Issues:

  • If you are unable to log in, double-check that your username and password are entered correctly.
  • Ensure that caps lock is not enabled on your keyboard.

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If you still cannot access your account, contact your system administrator or IT support for assistance.

Updated 3 months ago